SUGARED BEACH, LLC

CLIENT POLICIES & SERVICE TERMS

Welcome to Sugared Beach. Our goal is to provide a safe, relaxing, and professional experience for every client. The following policies ensure clarity, safety, and fairness for all.

All clients are required to review and electronically sign our Client Consent & Liability Waiver prior to receiving services. The signed waiver governs liability limitations, dispute resolution, and additional legal terms.

1. APPOINTMENTS & ARRIVAL

Please arrive on time for your scheduled appointment.

• Late arrivals may result in reduced service time.
• Arrivals significantly past the scheduled time may require rescheduling and may be subject to fees.
• Valid photo identification may be required.

2. CANCELLATION, LATE ARRIVAL & NO-SHOW POLICY

To respect our providers’ time:

• Late Cancellation (less than 24 hours notice): 50% of scheduled service
• Late Arrival: 50% of scheduled service; appointment time may be shortened
• No-Show: 100% of scheduled service

A card on file is required to secure appointments. By booking, you authorize Sugared Beach, LLC to charge applicable cancellation or no-show fees.

3. PAYMENT & REFUNDS

• All service sales are final.
• No refunds are provided for services rendered.
• Retail product returns must be unused, in original packaging, and returned within 30 days with receipt.
• Improper chargebacks or payment disputes may result in recovery of associated fees and administrative costs.

4. CHILD SAFETY & LOBBY POLICY (NO UNATTENDED MINORS)

For safety, liability, and insurance reasons:

• Children may not be left unattended in the lobby or anywhere on the premises during a client’s service.
• Sugared Beach, LLC does not provide childcare or supervision services.
• Clients receiving services may not leave minors in the waiting area while they are in sessions.
• If a child requires supervision, another responsible adult must remain present at all times.
• Disruptive behavior affecting safety, privacy, or client experience may result in refusal or rescheduling.
• If a client arrives with a child and no supervising adult, the appointment may be cancelled and fees may apply.
• Sugared Beach, LLC assumes no responsibility or liability for supervision of minors on the premises.

5. HEALTH & SAFETY REQUIREMENTS

Clients must disclose relevant health information including:

• Allergies or sensitivities
• Medications (including retinoids)
• Skin conditions
• Respiratory conditions
• Circulatory issues
• Pregnancy or breastfeeding status

Sugared Beach, LLC is not a medical provider and does not provide medical advice, diagnosis, or treatment. We reserve the right to refuse or discontinue any service if it is determined to be unsafe or inappropriate.

6. SERVICE-SPECIFIC SAFETY INFORMATION

Halotherapy (Salt Room Therapy):

Halotherapy is not appropriate for individuals with

• Active tuberculosis
• Fever
• Severe hypertension
• Recent lung surgery
• Active respiratory infections
• Uncontrolled asthma or COPD
• Severe or unstable respiratory disorders

If you experience respiratory discomfort during a session, notify staff immediately.

Sugaring Hair Removal:

Potential risks include irritation, skin lifting, bruising, or folliculitis. Clients using retinoids, blood thinners, or with certain medical conditions should disclose this prior to session.

Airbrush Sunless Tanning:

May not be suitable for individuals with DHA sensitivities. Inhalation protection is provided and recommended.

Body Wrap Sessions:

Contraindications include pregnancy (unless approved in writing), claustrophobia, circulatory disorders, and high blood pressure.

Patch Testing:

A 24-hour patch test is recommended for first-time services. Declining a patch test is at the client’s own discretion.

7. INFECTIOUS DISEASE & HYGIENE

• Clients must not attend appointments while knowingly contagious.
• While strict sanitation procedures are followed, risk of exposure to illness cannot be fully eliminated.

8. AGE REQUIREMENTS

• Clients must be 19 years or older (age of majority in Alabama).
• Clients ages 16–18 require signed parent or legal guardian consent.
• Brazilian sugaring requires age 17+.

9. COMMUNICATIONS

By booking an appointment, you consent to receive appointment confirmations, reminders, and relevant communications via SMS and email. You may opt out at any time.

10. MEDIA RELEASE (OPTIONAL)

Clients may grant or decline permission for before-and-after photos or service images to be used for marketing purposes.

11. RIGHT TO REFUSE SERVICE

Sugared Beach, LLC reserves the right to refuse service to anyone for safety concerns, policy violations, inappropriate conduct, or behavior that disrupts the professional environment.

12. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Sugared Beach, LLC’s total liability for any claim related to services provided shall not exceed the amount paid for the service giving rise to the claim.

All services involve inherent risks and individual results vary.

Full legal terms, releases, and liability limitations are contained in the signed Client Consent & Liability Waiver.

13. DISPUTE RESOLUTION

By receiving services, clients agree that disputes will be addressed in accordance with the terms outlined in the signed Client Consent & Liability Waiver, including:

• Good-faith mediation in Baldwin County, Alabama
• Binding arbitration administered by the American Arbitration Association
• Waiver of jury trial and class action participation
• Application of Alabama law

14. POLICY UPDATES

Policies may be updated at any time. The most current version applies to future appointments.